Conversational Capacity®
Keeping communication constructive when challenges or conflicts arise
Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. But poor communication derails important initiatives, wrecking morale and torpedoing projects.
Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. That’s where difficult exchanges become learning opportunities, and unfocused meetings become innovation incubators.
Discover how to build your Conversational Capacity
Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It provides the tools to keep your conversations in the “sweet spot”—where learning, collaboration, and innovation are at their highest.
Conversational Capacity teaches learners the following:
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Awareness: Learners recognize when fight-or-flight reactions prevent real listening and create discomfort in others. This awareness allows for a more intentional response to challenging conversations.
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Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized because that is where the most significant opportunities for insights and growth are.
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Skill Set: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that build curiosity. Balancing candor and curiosity creates the conversational sweet spot.
Accelerate Your Leadership Growth With Essential Communication Strategies
Effective communication is essential at every stage of a leader’s career. Invest 20 minutes in this course to learn a lifelong framework for having high-quality and productive conversations to enhance your daily work.
Engage Employees
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm
Spur Innovation
People share ideas. Colleagues contribute. A good idea evolves into a great one. That’s how innovation happens.
Improve Productivity
The gap between what people say and what others hear closes. Miscommunication and misunderstandings evaporate, and real work gets done.
